Shipping Policy

1. Shipping Destinations

We currently offer shipping to the following countries:

• Austria
• Belgium
• Croatia
• Czech Republic
• Denmark
• France
• Germany
• Italy
• Netherlands
• Poland
• Switzerland
• United Kingdom

Shipping availability may vary by product and destination.

2. Processing and Delivery

Orders are processed and dispatched after they are placed.

Our estimated total delivery time is 5–14 business days, including order processing and transit time.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, periods of high demand, weather conditions, and other circumstances outside our reasonable control.

The estimated delivery time begins after your order has been successfully placed and may vary depending on the circumstances of your order.

3. Shipping Costs

We offer free shipping on orders of €50 or more.

For orders below €50, applicable shipping costs will be displayed during checkout before you complete your purchase.

All shipping costs applicable to your order will be clearly shown at checkout.

4. Tracking Information

Once your order has been dispatched, tracking information will be provided where available.

Tracking information may take some time to become active after your package has been handed to the carrier. Tracking updates are provided by the carrier and may not update immediately.

If you have concerns about your tracking information or delivery, please contact us at contact@nexblendr.com.

5. Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your shipping information before completing your purchase.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because the customer fails to collect the package when required, additional delivery or re-shipping costs may apply.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, strikes, or other unforeseen events.

Nothing in this section limits any statutory consumer rights you may have.

6. Customs, Duties, and Taxes

For orders shipped within the European Union, applicable taxes are handled in accordance with the tax rules applicable to the order and are reflected in the checkout price where required.

For shipments to destinations where customs duties, import taxes, or other charges may legally apply, these charges may be the responsibility of the customer unless otherwise stated at checkout.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at contact@nexblendr.com as soon as reasonably possible.

For damaged packages, please provide photographs of the package and the product where possible so that we can investigate the issue.

We will investigate lost or damaged shipments with the relevant carrier and work to provide an appropriate solution in accordance with applicable law.

If your order is confirmed as lost or fails to arrive, your statutory consumer rights remain unaffected.

8. Undeliverable Packages

If a package is returned to us because an incorrect or incomplete shipping address was provided, or because the customer failed to collect the package, we will contact you regarding the next steps.

Additional shipping costs for re-delivery may apply where the failed delivery was caused by information or actions for which the customer is responsible.

Where you are entitled to a refund under applicable law or our Refund Policy, the refund will be handled in accordance with those terms.

9. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Nexblendr / DYOnline
Email: contact@nexblendr.com
Address: Pasbree 32, 7103 BR Winterswijk, Netherlands
Phone: +31 6 35636698