Shipping policy
1. Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays. Processing times may be extended during periods of high demand.
2. Shipping and Delivery
Delivery times are estimates and begin after the order has been dispatched.
- Europe: 5–12 business days
- International: 7–15 business days
Delivery times may vary depending on the destination, customs procedures, and external factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Free shipping may be offered on orders above a specified value.
4. Customs, Duties, and Taxes
For international shipments, customs duties, import taxes, or other charges may apply and are the responsibility of the customer.
5. Tracking Information
Tracking details will be provided once the order has been shipped.
Tracking updates depend on the carrier and may not be immediately available.
6. Delivery Issues
The seller is not liable for delays or failures in delivery caused by:
- Incorrect or incomplete shipping addresses
- Customs clearance procedures
- Carrier-related issues
Customers are responsible for providing accurate shipping information at the time of purchase.
7. Lost or Damaged Packages
If an order is lost or arrives damaged, the customer must notify us within a reasonable timeframe after the expected delivery date. We will investigate the issue with the carrier.
8. Undeliverable Packages
If a package is returned due to an incorrect address or failure to collect, the customer may be responsible for additional shipping charges for re-delivery.