Orders are processed within 1–2 business days. After that, delivery takes 5–12 business days, depending on your location.

In total, you can expect your order within 6–14 business days.

We work with international fulfillment partners, which means your order is shipped from the warehouse that can deliver to you the fastest. This helps us keep delivery times efficient and reliable.

Yes. As soon as your order has been shipped, you will receive a tracking number by email so you can track your package in real time.

You can reach us anytime via our contact form. We respond within 24 hours on business days (Monday–Friday).

Can I return my order?

Yes. If you’re not satisfied with your order, you can request a return within the return period stated in our policy. Items must be unused and in their original condition.

How do refunds work?

Once your return is received and inspected, your refund will be processed. Refunds are issued back to your original payment method.

How long does a refund take?

After approval, refunds usually take a few business days to appear in your account depending on your bank or payment provider.

What if my item is damaged or incorrect?

If you received a damaged or incorrect item, contact us immediately with your order details. We’ll prioritize resolving it for you.

What payment methods do you accept?

We accept major payment methods such as credit/debit cards and other secure online payment options shown at checkout.

My payment failed. What should I do?

If your payment didn’t go through, double-check your card details, balance, and internet connection. You can also try another payment method. If the issue continues, your bank may be blocking the transaction.

Is my payment secure?

Yes. All payments are processed through secure encrypted payment providers to ensure your information is fully protected.

How do I create an account?

You can create an account by clicking the “Account” or “Sign Up” button at checkout or in the menu. It only takes a minute and allows you to track orders and manage your details easily.

I can’t log into my account. What should I do?

If you’re having trouble logging in, first check if your email and password are correct. You can also use the “Forgot password” option to reset your access. If it still doesn’t work, contact us and we’ll help you quickly.

Can I change my account details?

Yes, you can update your account information (like email, address, and password) anytime from your account dashboard.